# Sign-in problems

> Fix an expired magic link, a work email Cephable does not recognize, or docs that still show locked sections after you sign in.

Source: https://help.cephable.com/docs/troubleshooting/signing-in

---

One Cephable account signs you in to the desktop app, the mobile apps, the
[Cephable Portal](https://portal.cephable.com), and these docs.
[Ways to sign in](/docs/get-started/install-desktop#ways-to-sign-in) covers each option.

## Trouble signing in

:::faq
:::question title="The magic link says it has expired."
Magic links expire and work only once, so an old link — or one you already clicked — will not
sign you in.

:::steps
:::step title="Request a new link"
Go back to the Cephable sign-in page, enter your email address again, and ask for a new link.
:::

:::step title="Open the newest email"
If you have several Cephable emails, use the most recent one. Earlier links stop working.
:::

:::step title="Open it in the same browser"
Click the link on the same device and in the same browser you requested it from. If your email
app opens links in a different browser, copy the link and paste it into the original one.
:::
:::
:::

:::question title="My work email is not recognized."
Work sign-in is matched on the part of your email address after the **@**.

1. **Check you typed your work address**, not a personal one.
2. **If it is your work address**, your organization may not have set that domain up with
   Cephable yet — common when a company uses more than one email domain. Ask whoever manages
   Cephable at your organization; adding a domain is something they arrange with Cephable.
:::

:::question title="I signed in, but the docs still show locked sections."
Your plan may be on a different Cephable account than the one you signed in with — easy to do
if you have both a personal and a work account.

:::steps
:::step title="Check which plan the site sees"
Open [Your docs access](/account). It shows the account you are signed in with and the plan
the site sees for it.
:::

:::step title="Sign out everywhere"
If it is the wrong account, sign out of these docs and out of the Cephable app.
:::

:::step title="Sign back in with the right account"
Sign in to the docs again using the email address your plan belongs to.
:::
:::
:::
:::

## Still stuck?

[Before you contact support](/docs/troubleshooting/overview#before-you-contact-support)
lists what to have ready so we can help on the first reply.